Intro / Visitor Services / Marketing / Sales
Total
Visitor
Touchpoints
}
10% increase in overall
visitor touchpoints in Q3
2015 YoY
Nearly $200k in economic
impact from chat booking
fulfillment
Chat increases 400%
in Q3 YoY
Chat
Inquiries
}
Q3 Chat
Inquiries,
2,036
Chat Positively Impacts Q3
Overnight Reservations
With the new online chat service,
nearly 600 overnight stays were
generated, resulting in nearly
$200k in economic impact. 2,036
chats were conducted in Q3
alone - a 400% positive increase
in chats YoY.
L
o
d
g
i
n
g
W
a
te
r
f
a
ll
s
Total: 10,530
Total: 11,610
Visitor Touchpoints Increase
10% in Q3, YoY
The Visitor Services team is
busier than ever, taking on
a steady number of walk-in
visitors, plus a huge boom in
online chat inquiries, bringing
total touchpoints to 11,610.
Emphasis on Local Outreach
Off site booths at several local events have increased the number of overall visitor engagements and
email marketing touchpoints. A major push to bring campus visitors in to town is also achieved via
off site campus visits and outreach sessions.
